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Order Issues

Can I cancel or change my order?

Unfortunately, we are unable to amend orders once they have been placed. This includes cancellations and changing delivery. If you would like to make a return please visit https://youandallfashion.com/pages/returns-exchange

I've received a faulty item, what are my options?

There are a few options moving forward: You can go into a store to receive an exchange, store credit, or refund.Please note: the refund option is not available for orders placed with zippay/afterpay/klarna or laybuy when returning in-store. Alternati

I've received the wrong item, what can I do?

To return this item, please enter your order number in our Returns Portal and select 'Wrong Item Received.' This will generate a prepaid shipping label to send the item back to our Warehouse. You may return for an exchange of the correct style, or re

I'm missing an item! What should I do?

Please contact our customer care team via live chat or email at: [email protected] and include the following information:. • Order number. • Style number and size of the item/s received. • Product name and code of the item/s ordered